CUSTOMER JOURNEYS IN SALESFORCE

The whole idea behind a CRM system is to understand the customer effectively throughout the process and manage him accordingly to ensure maximum customer satisfaction. Sometimes when there’s a drop in customer retention, companies wonder what went wrong when they thought they handled their customer relations well using their CRM. This is where the power […]

HOW TO GET BETTER RESULTS BY SENDING AN EMAIL CAMPAIGN THROUGH SALESFORCE

Email is still the most preferred and profitable communication channel for companies to run their marketing campaigns. Salesforce as a CRM tool for your business has all the customer data, customer communication preferences, customers interests, etc. Having the right data is important but the point lies in how you use it and design your email […]

HOW MARKETING AUTOMATION CAN HELP YOUR BUSINESS?

We recently launched an innovative and very significantly capable – “marketing automation”. Automation, for those who don’t know, makes it possible to create behavior scenarios in advance. The system works like an autopilot – it listens to what is going on, decides how to react and then takes the necessary course of action. All of […]