Knowledge Base > Account Settings > Account status
To guarantee our customers enjoy high deliverability (emails sent are not blocked or labeled as Spam), we make sure everyone under our roof is playing by the rules, distributing proper content to legit contact lists.
Our support team reviews every new inwise account before approving the publishing and sending out newsletter and form features.
What can help speed up your account approval process?
- Complete and comprehensive fill-out of your account approval form. This allows us to get to know you and your objectives of using the system better and faster. Every detail you can provide us helps the process.
- Creating an email campaign (newsletter) or designing a landing page with real content.
- Uploading your contact list.
We do our best to approve accounts within 1-2 business days.
Feel free to use all available inwise features from importing contacts to designing landing pages, signup forms and popups, as well as creating email campaigns.
Our guides are here to assist you with anything you may need.
Once your account is approved and activated you can send your campaign to yourself to test and to your contact list.
Account approved
The account has been approved 🙂
Now you can send out email campaigns (newsletters) to your contacts, publish landing pages, signup forms and popups.
Please note that we will review and approve your first email campaign.
Account under review
In some cases, after reviewing your inwise account, we need more information about you and your objectives for using the system before approving it for ongoing use.
In these cases, to proceed with the process of approving your account, we ask that you resend your request filling it out with as much detail as possible.
To help speed up the process we recommend creating campaigns or landing pages with real content as well as upload your contact lists to the system.
Unapproved account 🙁
Not all accounts can eventually be approved, the reason usually being not meeting inwise terms of use.
Possible reasons why an account would not be approved may be:
- Insufficient detail on the approval request form does not allow us to know you and your objectives of using the system well enough.
- The approval request form was sent multiple times without providing the additional required information.
- The objectives of using inwise system does not meet inwise terms of use.
The content of your email campaign (newsletter) does not meet inwise terms of use. - The origin/source of the contact list is unclear.
- The account uses a temporary email address.To dispute this decision please contact us
Closed account
Cases where an inwise account is closed and the stored information disappears:
- After the trial period of 30 days from the date of opening the account ends, the account will be closed and all information stored in it will be deleted.
- After a year of no login.
- 30 days after the card expires or is no longer valid.
- If there is a debt for more than 30 days.
- The account manager has decided to close the account.
Once the account is closed, no information, media, or activity history can be recovered from it. Therefore, we recommend exporting information important to you from your account.
How do you close an account?
Enter to your account, click on the little man’s icon (1) at the top right of the screen and select “My Billing Plan” (2).
Click on the “Close customer” button (3).
Frozen account
Accounts on a monthly plan, based on the number of contacts, that don’t need to send mail for several days or weeks.
Account managers can freeze the account for up to 30 days.
Once the account is frozen, you can still run campaigns, submit for review, view reports, and update your contact lists.
* Limited to two freezes per year.
* During the period when the account is frozen, no charges will be made.
How do you freeze an account?
Enter to your account, click on the little man’s icon (1) at the top right of the screen and select “My Billing Plan” (2).
Click on the “Freeze customer” button (3).
If you’d like to continue sending mailing before the end of the freeze period, click “Unfreeze Account”.
