Most customers or clients may need technical support or assistance when purchasing, installing and utilizing your products or services. If you have a good textual communication channel, it would significantly meet their satisfaction, boost your sales and create more opportunities for you.
A good communication channel eliminates the need for your customers to ‘stick to the screen’. Using an asynchronous service by WhatsApp, SMS or Email messaging, allows them to continue their daily routines and respond when convenient. This way, your customer service representatives can handle multiple number of customers at the same time.